As we reawaken our hotel, we wanted to let you know that there will be some changes to our offering and how we operate in order to protect you and to ensure that you feel safe at all times. Therefore, until further notice the hotel will open on limited days for guests stays from Wednesday to Saturday inclusive to enable us to provide you with the best possible experience.
Here’s what we are doing
✔ Enhanced Health & Safety measures
✔ Flexible Booking Guarantee
✔ Best Rate Guarantee
ENHANCED HEALTH & SAFETY MEASURES
We would like to welcome you back to The Eltermere Inn with the reassurance that the safety and well being of our guests and staff is always our priority. You can rest assured that we’ll be going above and beyond the strict government guidelines. We will publish more details of our planned safety measures shortly.
FLEXIBLE BOOKING GUARANTEE
If you fall ill and need to cancel your visit we will move your booking to a more appropriate time or extend your reservation for 1 year. All bookings can be easily moved to an alternative date with our flexible booking policy. This applies to all stays. Usual terms and conditions apply.
BEST RATE GUARANTEE
You’ll always find our very best rates when you book direct online. With our Best Rate Guarantee, there’s no need to waste time looking anywhere else. We can assure you of the very best rates every time you book. In the very unlikely event that the price you find on our website is higher than that of any other online, we will automatically match this price.
What to do:
If you find a price lower on a third party website that is bookable online, within 24 hours of your reservation being confirmed with us we will match the price and throw in some complimentary extras such as a lovely Cream Tea during your stay, Fluffy Bath Robes & Bottled Water for your room. Simply take a screen shot of the page and send it to our team at firstname.lastname@example.org. Please include your name and contact details.
*The screen shot must include the following information: Hotel name/Website operator/Start and end dates of stay/Price, type of accommodation and terms and conditions of the booking/It must be available to be booked on the dates requested
Existing bookings up to 5th August 2020
If you have booked direct with us over the phone or via our website, any deposit payment made to us will now be placed on hold for a period of 12-months for you to use on a future stay. Please let us know if you would like to book an alternative date and we will be happy to check availability for you.
If you have booked through Booking.com or Expedia the same terms apply however please CONTACT THEM to amend your booking dates.
Bookings can be made for stays from 5th August 2020 via our website however no deposits will be taken until the hotel reopens on 5th August 2020. Please use the notes field to advise us of any specific room requirements. We will contact you to process the deposit payment and confirm the details of your booking when we re-open.
Our restaurant will offer food service from Wednesday – Sunday. Due to current restrictions we are no longer accept on-line table reservations and will be restricting table numbers to comply with physical distancing measures. Table bookings will need to be made in advance and seating times adhered to with a maximum of 6 guests per table. Lunch, afternoon tea and dinner will need to be pre-booked. Unfortunately, this means we may not be able to honour table reservations previously made. Please call our reception team to check availability. Detailed information regarding our new protocols will be published shortly.
And the good news . . .
If all this sounds off-putting, don’t underestimate our resolve to create a joyful atmosphere and make this challenging situation work. ‘We may no longer be able to greet you warmly with a handshake or a hug but rest assured we’ll be raising our imaginary hat and delighted to welcome you back to our beautiful hotel.
Thank you for your continued support and loyalty and hope to see you at The Eltermere again soon. We really can’t wait to welcome you back.
With kind regards