We wanted to let you know how we operate in order to protect you and to ensure that you feel safe at all times.
Here’s what we are doing
✔ Enhanced Health & Safety measures
✔ Flexible Booking Guarantee
✔ Best Rate Guarantee
ENHANCED HEALTH & SAFETY MEASURES
We would like to welcome you to The Eltermere Inn with the reassurance that the safety and well being of our guests and staff is always our priority. You can rest assured that we’ll be going above and beyond the strict government guidelines.
FLEXIBLE BOOKING GUARANTEE
If you fall ill or you live in an area where local restrictions have been imposed due to a COVID-19 outbreak and need to cancel your visit we will move your booking to a more appropriate time or extend your reservation for 12-months from the date of booking provided we are notified at least 48-hours prior to your stay. All reservations can be easily moved to an alternative date with our flexible booking policy. This applies to all stays. Usual terms and conditions apply.
BEST RATE GUARANTEE
You’ll always find our very best rates when you book direct on our website www.eltermere.co.uk.
With our Best Rate Guarantee and you also have additional direct booking extras such as Bathrobes and Bottled Water in your room so there’s no need to waste time looking anywhere else. We can assure you of the very best rates every time you book. In the very unlikely event that the price you find on our website is higher than that of any other online, we will automatically match this price.
What to do:
If you find a price lower on a third party website that is bookable online, within 24 hours of your reservation being confirmed with us we will match the price and throw in some complimentary extras such as a lovely Cream Tea during your stay, Fluffy Bath Robes & Bottled Water for your room. Simply take a screen shot of the page and send it to our team at firstname.lastname@example.org. Please include your name and contact details.
*The screen shot must include the following information: Hotel name/Website operator/Start and end dates of stay/Price, type of accommodation and terms and conditions of the booking/It must be available to be booked on the dates requested
You can check live availability and process your bookings on-line. All the individual room features are detailed to assist you in making your choices. Please use the notes field to advise us of any specific requirements and we will do our best to accommodate any special requests.
**Please note we are currently closed after lunch service on Sunday until Tuesday lunchtime.
Our restaurant will offer food service from Tuesday – Sunday lunch (closed on Monday). Table bookings will need to be made in advance and seating times adhered to with a maximum of 6 guests per table inside in line with current guidance. We are not accepting on-line table reservations at present. Please call our reception team to check availability. We ask for a £5.00 non-refundable deposit per person to secure a table.
And the good news . . .
Don’t underestimate our resolve to create a joyful atmosphere and make this challenging situation work. ‘We may no longer be able to greet you warmly with a handshake or a hug but rest assured we’ll be raising our imaginary hat and delighted to welcome you back to our beautiful hotel.
Thank you for your continued support and loyalty. We hope to see you at The Eltermere again very soon.